Privacy Policy winboxcasino
– Your Information, Our Responsibility

Winboxcasino collects your personal information through several means — either directly when you register an account, or automatically while you use our platform. We only collect information that is strictly necessary for the stated purposes.

A. Information You Provide Directly

• Personal identification information — full name, date of birth, identity card number (MyKad) or passport.
• Contact information — email address, mobile phone number, and residential address.
• Financial information — bank account number, bank name, and e-wallet details for deposit and withdrawal purposes.
• KYC Documents — a copy of your MyKad, passport, or other valid identification document when identity verification is required.
• Communication details — any messages, complaints, or enquiries you submit to our support team.

B. Information Collected Automatically

• Technical data — IP address, web browser type, operating system, and screen resolution.
• Activity data — games played, session duration, betting history, and platform usage patterns.
• Location data — general geographic location based on IP address for regional compliance purposes.
• Cookies and device identifiers — cookie files that help us recognise you on subsequent visits and improve the user experience.

Every piece of information we collect is used for a clear and legitimate purpose. Below is a summary table of data usage purposes along with the legal basis supporting each:

Winboxcasino will not use your data for any purpose beyond what is stated here without first obtaining your consent.

Winboxcasino does not sell or disclose your personal information to third parties for commercial purposes. However, there are specific situations where we need to share your data with trusted parties:

• Payment service providers — payment gateways and partner banks that process your financial transactions. They are bound by strict confidentiality agreements.
• Game software providers — companies such as Pragmatic Play, PG Soft, and NetEnt may receive the minimum game session data required for game operation.
• Regulatory authorities — we are required to disclose certain information when mandated by law, court order, or direction from our licensing regulatory authority.
• Technical service providers — server hosting companies and infrastructure providers that operate our platform solely in a data processing capacity.
• Fraud investigation — law enforcement or financial crime prevention agencies where there is suspicion of illegal activity.

All third parties we engage with are bound by data protection agreements and are only permitted to process your data in accordance with winboxcasino instructions.

Winboxcasino uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and ensure the security of your account.

Types of Cookies We Use

• Essential Cookies — required for core platform functions such as Login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies — collects information about how users interact with the platform for internal improvement purposes. This data is aggregated and does not identify individuals.
• Functional Cookies — remembers your preferences such as language, display settings, and favourite game choices for a smoother experience.
• Analytics Cookies — helps us understand which parts of the platform are used most frequently so we can prioritise meaningful improvements.

You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect some platform features, but will not prevent you from using the core functions.

Winboxcasino retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law and regulatory obligations.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to you.

As a winboxcasino user, you have certain rights regarding your personal information. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the winboxcasino customer support team via live chat in the app. We will process your request within 30 business days.

We invest seriously in security infrastructure to ensure your data is always protected against unauthorized access, leaks, or misuse.

• End-to-end encryption — all communications between the platform and your device use TLS 1.3 protocol with 256-bit SSL encryption.
• Two-factor authentication (2FA) — an additional security layer available for all winboxcasino accounts, protecting your account even if your password is compromised.
• 24/7 Monitoring — our systems are continuously monitored by our cybersecurity team to detect any suspicious activity.
• Regular security audits — we conduct penetration testing and security audits by independent firms to identify and address any vulnerabilities.
• Internal access controls — only winboxcasino staff with a legitimate business need are permitted to access user data, and every access is logged.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a security breach involving your data, we are committed to notifying you within the timeframe required by applicable law.

Winboxcasino reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this document will be revised whenever amendments are made.

For significant amendments, we will notify active users via in-app notification or email at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy, the winboxcasino support team is ready to assist through the following channels:

• Live Chat — available 24 hours a day, 7 days a week directly in the winboxcasino app or website.
• Support Email — send your enquiry to our privacy team and we will respond within 2 business days.
• Help Center — visit the page FAQ us for answers to frequently asked questions about privacy and account security.